Refund policy
RETURNS AND REFUNDS — NOCTIVA HEALTH
Three separate protections apply to every order. None of them affects the others, and nothing in this policy affects your statutory rights.
1. YOUR 14-DAY CANCELLATION RIGHT
Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason, from the moment you place it until 14 days after the day you receive it. Email support@noctivahealth.uk with your order number to cancel. Return the goods to us within 14 days of telling us — we will provide the return address when you contact us. Please keep proof of postage.
Because Noctiva Reset is a sealed food supplement, for health protection and hygiene reasons this cancellation right only covers tubs that are unopened with the tamper seal intact. Return postage for a change of mind is your cost.
Once we receive the goods back (or evidence that you have sent them), we refund the price plus standard delivery within 14 days, to your original payment method.
2. FAULTY, DAMAGED OR NOT AS DESCRIBED
Under the Consumer Rights Act 2015, if a product is faulty, damaged or not as described you are entitled to a full refund within 30 days of delivery, and to a replacement or refund after that as the law provides. We cover return postage for faulty goods. Contact support@noctivahealth.uk with your order number and a photo where possible, and we will put it right.
3. THE 30 NIGHTS PROMISE
Our own promise sits on top of your legal rights. Take Noctiva Reset for 30 nights, and if you are not happy, email support@noctivahealth.uk within 60 days of the day your order is delivered, quoting your order number. The promise covers your first Noctiva Reset order only, single tub or three-tub pack. One promise per customer. Repeat orders are not covered.
On single tub orders, no return is needed and no reason is needed, even if the tub is empty. Your full refund, including standard delivery, is made within 14 days of your claim.
On three-tub pack orders, the tub you have opened is yours to keep, with no return and no reason needed. We email you a prepaid postage label for the sealed tubs. Once they are posted, with proof of postage being enough, your full refund follows within 14 days. The promise covers one opened tub per claim: if more than one tub has been opened, we deduct the pack's per-tub price of £33.33 for each additional opened tub, since opened tubs cannot be returned or restocked.
Refunds go to your original payment method. The promise is a personal guarantee for the customer who placed the order. We may decline a claim we reasonably believe is fraudulent or abusive, for example repeat claims by one person through different accounts.
CONTACT
Noctiva Health Ltd, registered in England and Wales, company number 17272676
Registered office: 66 Paul Street, London EC2A 4NA, United Kingdom
Email: support@noctivahealth.uk
Please note the registered office is an administrative address — do not send returns there. Email us first and we will provide the correct return address.